🤎 The Fleming Collective Shipping Policy

Sharing Our Family With Yours

Thank you for shopping with The Fleming Collective!

We’re a family-centered online shop, and we truly appreciate every order that comes our way. We work with trusted suppliers and fulfillment partners to bring you a wider variety of products without having to keep everything sitting in a warehouse.

Because of this, shipping with us may work a little differently than shopping at a traditional retail store. Here’s what you need to know.

📦 Processing Your Order

Once you place your order, we get to work!

Most orders require approximately 2–5 business days for processing before shipment. Some products may require additional processing time, especially during holidays, sales, high-volume periods, or when an item is made or printed specifically for you.

Processing time is separate from shipping time.

🚚 Estimated Shipping Times

Because we work with multiple suppliers and fulfillment partners, delivery times vary by product and destination.

Estimated delivery times shown on product pages or during checkout are estimates rather than guaranteed delivery dates, unless we specifically state otherwise.

We’ll do our best to get your goodies headed your way as quickly as possible, but occasionally carriers, weather, holidays, customs, supplier delays, or other circumstances outside our control can slow things down.

📬 Your Order May Arrive in More Than One Package

Don't worry if your entire order doesn't show up together!

Because products may be shipped directly from different suppliers or fulfillment locations, items from the same order may arrive in separate packages and on different days.

You are not necessarily missing anything just because one item arrives before another.

Think of it as getting more than one happy-mail day. 🤎

🌎 Where Your Products May Ship From

The Fleming Collective works with suppliers and fulfillment partners that may be located in the United States or other countries.

Depending on the product you purchase, your order may ship directly from one of these locations to you.

This allows us to offer a much larger selection of products without unnecessarily increasing inventory and storage costs.

📍 Please Double-Check Your Shipping Address

Please take a moment to make sure your shipping address is correct before submitting your order.

Customers are responsible for providing a complete and accurate shipping address.

Once an order has entered processing or fulfillment, we may not be able to change or cancel it.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before we can send it again.

🔎 Tracking Your Order

When tracking information is available, we'll provide it so you can follow your package on its journey home.

Please keep in mind that tracking information may take a little time to update after a shipping label is created.

If your order contains multiple products from different suppliers, you may receive more than one tracking number.

📦 My Tracking Says “Delivered,” But I Don't Have My Package

We know how frustrating this can be.

If your tracking information says your package was delivered but you can't find it, please:

• Check around your porch, mailbox, garage, side doors, and other possible delivery locations.

• Check with other members of your household.

• Ask nearby neighbors in case the carrier delivered it to the wrong location.

• Verify that the shipping address on your order is correct.

• Contact the shipping carrier for additional delivery information.

If you still can't locate it, contact The Fleming Collective and we'll do our best to help you determine what happened.

💔 Damaged or Incorrect Items

Nobody wants to open a package and discover something isn't right.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 14 days of receiving it.

Please include your:

Order number + description of the problem + clear photographs of the item and packaging when applicable.

Once we review the issue, we'll work with you on the appropriate solution.

If the problem is due to a verified defective, damaged, or incorrectly fulfilled item, you will not be responsible for authorized return shipping costs.

🔄 Changed Your Mind?

We understand—it happens!

Eligible regular-priced merchandise may be returned according to our 14-Day Refund & Return Policy.

You must contact us within 14 calendar days after receiving the item.

For ordinary returns that are not caused by a defective, damaged, or incorrect item, the customer is responsible for return shipping costs.

Please don't mail a product back without contacting us first so we can provide the appropriate instructions and return location.

🏷️ Sale Items

Please shop sale items carefully.

ALL SALE, CLEARANCE, DISCOUNTED, CLOSEOUT, AND FINAL-SALE ITEMS ARE FINAL SALE.

They cannot be returned, exchanged, or refunded except when required by applicable law or when we determine an item qualifies as defective, damaged, or incorrectly supplied.

✨ Custom & Made-to-Order Products

Some of our products may be printed, personalized, or made especially for you after you place your order.

Because production can begin quickly, these orders may not be cancelable once production starts.

Please double-check sizes, colors, spelling, personalization, and other selections before placing your order.

🌦️ Delays Outside Our Control

Sometimes life happens—and shipping carriers aren't immune to it.

Severe weather, holidays, transportation interruptions, customs, carrier delays, supplier issues, natural disasters, and other circumstances outside our reasonable control may affect delivery.

We'll always try to help when we can, but The Fleming Collective cannot guarantee carrier delivery dates or be responsible for delays outside our reasonable control, subject to applicable law.

🤎 A Little Note From Our Family

When you shop with The Fleming Collective, you're supporting a family business—and that means more to us than you know.

We may not have a giant warehouse or thousands of employees, but we work hard to find products we think you'll enjoy and partners we trust to help get them to your doorstep.

Thank you for your patience when packages take a little extra time, and thank you most of all for choosing to shop with us.

We appreciate you being part of The Fleming Collective family.

Good People. Brighter Days. Stronger Together. 🤎

Questions About Your Order?

We're happy to help.

Please contact The Fleming Collective and include your name and order number so we can assist you as quickly as possible at flemingcollective@gmail.com.